AI credits terms
Some features of StereoCAD and StereoCloud3D use Stereo AI, which runs on MENCI Engineering's servers and is paid for with prepaid AI credits. These terms say how credits are received, used and topped up. They are Annex C of the License and Maintenance Agreement and apply together with the EULA; in case of conflict the order form prevails, then the Agreement, then the EULA.
1. The credit
1.1 Value. One AI credit is worth 0.10 euro, VAT excluded.
1.2 Tied to the license. The balance is kept on the license server and applies to every device activated with that license. Credits cannot be transferred to other licenses or other people and cannot be converted into money.
1.3 What it is for. Credits pay only for the Stereo AI features that consume them; the program and the manual say which ones. Everything else in the program works with or without credits.
2. Credits included with the license
2.1 Annual licenses. Each paid year of a Commercial, Educational or Public Administration license includes 500 AI credits per license.
2.2 No carry-over. At the start of each paid year the included credits return to 500: unused ones do not carry over to the next year and are not refunded. Top-up credits remain (point 3.6).
2.3 Trial. The trial license lasts 7 days and includes 250 AI credits, which cannot be topped up. When the remaining credits no longer cover a request, the trial ends, even if the 7 days have not run out.
3. Top-ups
3.1 Optional. Commercial, Educational and Public Administration licenses can buy additional credits, in packs. A trial license cannot be topped up.
3.2 Packs. Price list in force: 500 credits for 50 euro, 1,000 credits for 100 euro, 2,500 credits for 250 euro, VAT excluded. Prices are updated at most once a year, effective from the renewal, with an increase of no more than 10% (art. 6.5 of the Agreement).
3.3 How to buy. By order, with a bank transfer: write to info@menci.com stating the license and the pack; MENCI Engineering sends the offer and credits the balance when the transfer is received. Buying by card from the AI Credits window of the program (Help menu) will come later; the payment will take place on the payment provider's secure page, which opens in the browser, and card details will never pass through the program or MENCI Engineering's servers.
3.4 Before paying. The offer states the net amount, the VAT and the total. Nothing is due until the Customer pays.
3.5 Crediting. Credits are added to the balance as soon as the payment is received. Each payment is credited once only.
3.6 Validity. Top-up credits are used after the included ones and do not expire while the agreement lasts: at renewal they remain and add to the 500 credits of the year (art. 3.3 of the Agreement). Example: 600 unused top-up credits become 1,100 credits after the renewal.
3.7 Invoice. MENCI Engineering issues the electronic invoice to the billing details given in the order. For Italy, the recipient code (SDI) or PEC can be given.
4. Use
4.1 Real use is charged. Each request consumes credits according to the computing it really uses. The program always shows the balance and the credits used by each request.
4.2 Amount held. Before each request the server holds on the balance a maximum amount set for that feature, up to 10 credits per request. When the answer arrives it charges only the actual use and releases the rest. If the available balance does not cover the amount held, the request does not start and the program says so.
4.3 Failed requests. A request that fails consumes no credits.
4.4 Balance used up. There is no overdraft. When the balance is used up only the Stereo AI features that consume credits stop; the rest of the program keeps working. A check that is running says how many items it checked and that the rest was not sent.
4.5 View-only mode. While the license is in view-only mode (art. 6.1 of the Agreement) the AI features cannot be used.
5. VAT on top-ups
| Who buys | VAT |
|---|---|
| In Italy | Italian VAT 22% |
| Business in another EU country, with a valid VAT number | No VAT, reverse charge |
| In another EU country, without a VAT number | Italian VAT 22% |
| Outside the European Union | No VAT |
A VAT number of another EU country is checked on the EU VIES register before payment: if the register says it is not valid, the purchase without VAT is not possible. If the register does not answer, the purchase goes ahead and MENCI Engineering checks the VAT number before issuing the invoice.
6. Refunds and termination
6.1 No refunds. Credits, included and topped up, cannot be refunded, transferred or converted into money.
6.2 End of the agreement. When the agreement ends, the included credits and the unused top-up credits lapse.
6.3 Exception. If MENCI Engineering discontinues the license service of a product, it refunds the value of the unused top-up credits (arts. 4.5 and 6.4 of the Agreement).
7. Contact
MENCI Engineering srl, Via Fratelli Lumiere 19, 52100 Arezzo (AR), Italy, VAT IT01623490511, info@menci.com. If online payment is not available, the program says so: write to this address for a top-up by bank transfer.